FAQ
Delivery, returns, exchanges and refunds — the short answers. Our full refund policy and shipping policy set out the binding terms, and you can always reach us through the contact page.
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Questions, answered
How long will my order take to arrive?
We handle orders in 1–2 business days and Royal Mail delivers in a further 2–4 business days, so 3–6 business days in total. Delivery is free everywhere in the United Kingdom.
How much does delivery cost?
Nothing. Delivery is free on every order within the United Kingdom, with no minimum spend.
Can I return something if I change my mind?
Yes. You have 14 days from delivery to change your mind. A prepaid return label is included in every parcel, so there is nothing for you to pay, and we do not charge a restocking or handling fee.
How do I return an item?
Attach the prepaid label that came in your parcel and drop it at any Royal Mail access point. If the label is missing, send us a message through the contact page and we will send another free of charge.
How long do refunds take?
Once your return reaches us we process the refund within 5 business days, back to the original payment method.
Do you offer exchanges?
We do. Tell us what you would rather have and we will confirm the difference in price either way.
What if my item arrives damaged?
Send us a message through the contact page with photographs and we will replace the item or refund you in full, at our cost. Under the Consumer Rights Act 2015 you also have a 30-day right to reject faulty goods.
Are your items new?
We sell new items only, in the manufacturer's own packaging. We do not deal in used or graded stock. Product specifications are taken from the manufacturer's published information, and where a figure is not published we leave it out rather than estimate it.
Do you deliver outside the United Kingdom?
Not at the moment. We deliver within the United Kingdom only.