Contact information

Get in Touch

Thank you for your interest in Shelf & Story. We're here to help and answer any questions you may have. There are several ways to contact us:

Email Support

For general enquiries, customer support, and assistance:

Postal Address

Please contact us before sending anything back — returns received without a reference can take significantly longer to process.

What to Expect

Enquiry	Response time
Questions about an existing order	24 hours
Returns and cancellations	24 hours
Faulty or damaged items	24 hours
Refunds once your return arrives	5 business days

Company Details

Shelf & Story is a trading name of AGENCY ORTHOTICS LTD, registered under company number SC806508. Registered office: 37 Virginia Grove, Hamilton, ML3 8SU, United Kingdom.